Privacy Policy

1. Information We Collect

When you visit NixLook or make a purchase, we collect certain information to provide and improve our services:

• Personal Information: Name, email address, shipping address, billing address, and phone number when you place an order or create an account.
• Payment Information: Credit card details and billing information are processed securely through our third-party payment processors. We do not store full credit card numbers.
• Usage Data: Browsing behavior, pages visited, products viewed, device information, and IP address collected through cookies and similar technologies.
• Communications: Information you provide when contacting customer support or subscribing to our newsletter.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate order updates and shipping notifications
• Provide customer support
• Send marketing communications (with your consent)
• Improve our website, products, and services
• Prevent fraud and maintain security
• Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

4. Third-Party Sharing

We do not sell your personal information. We may share your data with trusted third parties only as necessary to:

• Process payments (e.g., Stripe, PayPal)
• Fulfill and ship orders (e.g., shipping carriers)
• Analyze site usage (e.g., Google Analytics)
• Send marketing emails (e.g., email service providers)
• Comply with legal requirements or court orders

5. Data Security

We implement industry-standard security measures including SSL encryption, secure data storage, and regular security audits to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Request data portability
• Withdraw consent for data processing (where consent is the legal basis)

To exercise any of these rights, please contact us at support@nixlook.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order-related data is retained for a minimum of 5 years for tax and legal compliance.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us for prompt removal.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: support@nixlook.com